Customer Service Info

Please enquire at the Water Department district office if you do not receive your water bill three months after the water meter was installed.

How to apply water supply:

  • For further information, do come to Jabatan Air Negeri Sabah (JANS) Customer Service counter.
  • Click HERE for application forms preview.

What to do if you wish to move or sell your house

  • Fill in application forms (available from the nearest Water Department office) for water supply termination and final bill
  • Settle your outstanding water bill
  • Fill in a deposit refund form to get your deposit refunded

Where To Pay Your Water Bill:

How To Pay Your Water Bill:

  • By cash (all payment counters)
  • By personal/company cheque (only at Water Department district office and headquarters)
  • By bank draft (only at Water Department district office and headquarters)
  • By credit card (only at main payment counters of Water Department)
  • Online (Maybank2u, Public Bank, Pos Online and Sabah Pay)