Calendar of Events

January 2020

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    • Today
    • JANS event
    • Public Holiday
  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KINABATANGAN

    Date : 25 January 2020 (Saturday). Time of water disruption : Until the water river back to normal. Purpose : Temporary shut down of Sukau, Kinabatangan Water Treatment Plant due to low water level at Sg. Kinabatangan. For further enquiries, please contact Careline at 088-326888 (24 Hours).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT SANDAKAN

    Date : 25 January 2020 (Saturday). Time of water disruption : 7:30 p.m. until repair work is completed. Work : To repair a burst distribution pipe measuring 150 mm MSCL at Taman M’Maju, Mile 7, Sandakan. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KINABATANGAN

    Date : 25 January 2020 (Saturday). Time of water disruption : Until the water river back to normal. Purpose : Temporary shut down of Mukim Batu Puteh, Kinabatangan Water Treatment Plant due to low water level at Sg. Kinabatangan. For further enquiries, please contact Careline at 088-326888 (24 Hours).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT SANDAKAN

    Date : 24 January 2020 (Friday). Time of water disruption : 4:00 p.m. until repair work is completed. Work : To repair the burst pipe measuring 150 mm MSCL at Blok D, Wijaya Apartment, Taman Sri Rimba, Batu 7, Sandakan. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah

Customer Service Info

Please enquire at the Water Department district office if you do not receive your water bill four months after the water meter was installed.

How to apply for domestic water supply:

  • Fill in an application form available for RM1/set from the payment counter at the Water Department district office
  • Attach copies of your IC, land title, hire-purchase agreement, confirmation letter from village head or JKKK chairman, letter from district council/City Hall (if your house is in a village reserve)
  • Send the form to your Water Department district office

What to do if you wish to move or sell your house

  • Fill in application forms (available from the nearest Water Department office) for water supply termination and final bill
  • Settle your outstanding water bill
  • Fill in a deposit refund form to get your deposit refunded

Where To Pay Your Water Bill:

  • Nearest Water Department district office
  • Post office
  • One-stop payment centres, e.g. SESB, DBKK
  • Bank Simpanan Nasional (BSN)
  • Agrobank

How To Pay Your Water Bill:

  • By cash (all payment counters)
  • By personal/company cheque (only at Water Department district office and headquarters)
  • By bank draft (only at Water Department district office and headquarters)
  • By credit card (only at main payment counters of Water Department)
  • Online (only for Maybank/maybank2u account holders)