WE PROMISE:
- To attend to consumer queries and complaint in a friendly manner at the department counter within 20 minutes (excluding waiting time);
- To provide treated and quality water to all registed consumers;
- To reconnect water supply within 36 hours after all outstanding bills and reconnection fee have been paid;
- To manage contract document within 2 months after the projects site possession date and received complete supporting documents;
- To issue renewal of mains layer and plumber license within 7 working days upon receipt of renewal fee;
- To receive and take action each and every water supply complaint within 3 working days;
- To install water meter for new connection within 5 working days after deposit and other charges have been paid and agreement document has been duly signed;
- To refund consumer’s deposit or part thereof within 30 working days to the customers who decided to terminate their account;
- To publicize and rationed supply interruption scheduled 10 working before running;
- To supply water by tanker to local registered users within one (1) day after receiving the complaint of emergency water supply interruptions;
- To response within three (3) weeks to water reticulation supply application for all type of development;
- To issue water bills issued to all registered consumers within every three (3) month;
- To process all claim of payment to be forwarded to the Treasury Department for works supplies and services within fourteen (14) working days after all necessary supporting document are received.