Calendar of Events

January 2020

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  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT BEAUFORT

    Date : 21 January 2020 (Tuesday). Time of water disruption : Until works is complete. Work : Emergency work at Beaufort I Water Treatment Plant due to technical problem. For further enquiries, please contact Careline at 088-326888 (24 Hours).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT SANDAKAN

    Date : 21 January 2020 (Tuesday). Time of water disruption : 8:00 p.m. until repair work is completed. Work : To repair the burst pipe measuring 150 mm MSCL at Lot T9 Taman M’Maju, Batu 7, Sandakan. For further enquiries, please contact Careline at 088-326888 (24 Hours).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TAWAU

    Date : 21 January 2020 (Tuesday). Time of water disruption : 5:00 p.m. until repair work is completed. Work : To repair the burst pipe measuring 6 inch AC at Taman BDC, Tawau. For further enquiries, please contact Careline at 088-326888 (24 Hours).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT PENAMPANG

    Date : 21 January 2020 (Tuesday). Time of water disruption : 5:00 p.m. until repair work is completed. Work : To repair the broken pipe measuring 100 mm AC at Kg. Babah, Penampang. For further enquiries, please contact Careline at 088-326888 (24 Hours).

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  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah

Client Charter

WE PROMISE:

  1. To attend to consumer  queries and complaint in a friendly manner at the department counter within 20 minutes (excluding waiting time);
  2. To provide treated and quality water to all registed consumers;
  3. To  reconnect  water  supply  within  36 hours  after  all  outstanding  bills and reconnection fee have been paid;
  4. To manage  contract  document  within  2  months   after   the  projects  site possession date and received complete supporting documents;
  5. To  issue  renewal  of  mains layer and plumber license within 7 working days upon receipt of renewal fee;
  6. To receive and take action each and every water supply complaint within 3 working days;
  7. To install  water meter for new connection within 5 working days after deposit and other charges have been paid and agreement document has been duly signed;
  8. To refund  consumer’s  deposit  or part thereof within 30 working days to the customers who decided to terminate their account;
  9. To publicize  and  rationed  supply interruption  scheduled 10 working before running;
  10. To supply  water  by  tanker  to local registered users within one (1) day after receiving the complaint of emergency water supply interruptions;
  11. To response within three (3) weeks to water reticulation supply application for all type of development;
  12. To issue water bills issued to all registered consumers within every three (3) month;
  13. To process all claim of payment to be forwarded to the Treasury Department for works supplies and services within fourteen (14) working days after all necessary supporting document are received.