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October 2020

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  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT SOOK

    Date : 30 September 2020 (Wednesday). Disruption period: Until turbidity NTU back to normal. Purpose :Temporary shutdown of Tulid, Sook Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TAWAU

    Date : 30 September 2020 (Wednesday). Disruption period: 6:30 p.m. until repair work is completed.. Purpose :To repair the burst pipe measuring 6 inch MSCL at Phasa 5C, Bandar Sri Indah Tawau. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • NOTIS PEMAKLUMAN PENUNDAAN KURSUS DAN UJIAN KOMPETENSI LESEN TUKANG PAIP DAN TUKANG PASANG SESALUR BAGI TAHUN 2020 BAGI DAERAH LAHAD DATU, TAWAU, KUNAK DAN SEMPORNA

    Adalah dimaklumkan bahawa, berdasarkan kepada pewartaan Perintah Kawalan Pergerakan Diperketat Bersasar (PJPDB) secara pentadbiran yang dikeluarkan oleh Menteri Kanan Pertahanan dan Kementarian Kesihatan Malaysia di Daerah Lahad Datu, Tawau dan Semporna yang telah berkuatkuasa pada 29 September 2020. Sehubungan dengan itu, bagi membantu membendung penularan pandemik Covid-19, Kursus & Ujian Kompetensi Lesen Tukang Paip dan Tukang Pasang Sesalur yang telah dijadualkan pada 06 hingga 08 Oktober 2020 bagi peserta yang berasal/menetap di Daerah Lahad Datu, Tawau, Kunak dan Semporna telah ditunda. Oleh yang demikian, kursus dan ujian kompetensi bagi peserta yang telah mendapat surat tawaran yang berasal daripada empat (4) daerah yang dinyatakan akan dijadualkan semula ke satu tarikh yang akan dimaklumkan kelak. Manakala, bagi daerah-daerah selain daripada empat (4) daerah yang dinyatakan, kursus dan ujian kompetensi akan diteruskan mengikut jadual seperti dalam surat tawaran yang diberikan.

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT PAGALUNGAN

    Date : 30 September 2020 (Wednesday). Disruption period: Until works is complete.. Purpose :Temporary shut down of Pagalungan Water Treatment Plant due to problem generator set. For further enquiries, please contact Careline at 088-326888 (24 Hours)

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Client Charter

WE PROMISE:

  1. To attend to consumer  queries and complaint in a friendly manner at the department counter within 20 minutes (excluding waiting time);
  2. To provide treated and quality water to all registed consumers;
  3. To  reconnect  water  supply  within  36 hours  after  all  outstanding  bills and reconnection fee have been paid;
  4. To manage  contract  document  within  2  months   after   the  projects  site possession date and received complete supporting documents;
  5. To  issue  renewal  of  mains layer and plumber license within 7 working days upon receipt of renewal fee;
  6. To receive and take action each and every water supply complaint within 3 working days;
  7. To install  water meter for new connection within 5 working days after deposit and other charges have been paid and agreement document has been duly signed;
  8. To refund  consumer’s  deposit  or part thereof within 30 working days to the customers who decided to terminate their account;
  9. To publicize  and  rationed  supply interruption  scheduled 10 working before running;
  10. To supply  water  by  tanker  to local registered users within one (1) day after receiving the complaint of emergency water supply interruptions;
  11. To response within three (3) weeks to water reticulation supply application for all type of development;
  12. To issue water bills issued to all registered consumers within every three (3) month;
  13. To process all claim of payment to be forwarded to the Treasury Department for works supplies and services within fourteen (14) working days after all necessary supporting document are received.