Date : 18 February 2020 (Tuesday). Period of water disruption : Until the NTU level returns to normal. Purpose :Temporary shut down of Merotai I and II, Tawau Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hours).
Date : 19 February 2020 (Wednesday) Work : Works at Kg. Bambangan, Ranau Water Treatment Plant due to technical problem. Period of water disruption : 8:00 a.m. until works is complete. For further enquiries, please contact Careline at 088-326888 (24 Hours).
Date : 25 February 2020 (Tuesday). Work : Maintenance works at Membakut Baru Water Treatment Plant. Period of water disruption : 9:00 a.m. until maintenance works is complete. For further enquiries, please contact Careline at 088-326888 (24 Hours).
Date : 18 February 2020 (Tuesday). Work : Emergency works at Pulau Banggi Water Treatment Plant due to technical problem. Period of water disruption : Until works is complete. For further enquiries, please contact Careline at 088-326888 (24 Hours).
Report to the nearest office of the Water Department. Water bill is issued monthly or once every three (3) months depending on the type of accounts.
Make sure the existing account is closed and all current and overdue / outstanding bills are settled, otherwise application of new account on the same premises will not be approved.
Refer to the Water Department to ensure there is no outstanding bills left unpaid by the owner or registered owner of the land and building. The Water Enactment provides that the new owner shall be liable on accounts still existing at the premises.
The Water Enactment provides that the new owner shall be liable on the account still existing at the premises.
Refer to the Water Department to ensure there is no outstanding bills on the premises.
A fresh application by a new oncoming tenant is not allowed until the outstanding bill is fully paid. In this case, the landlord is liable to settle the unpaid bills.
Registered owner / Occupier.
Registered owner / Occupier
No. All outstanding bills will have to be settled and the existing account has to be closed before an application for a new account can be approved.
Registered owner / Occupier. Water Meter is the property of the Government and shall remain so. It should not be tampered with, relocated or vandalised.
Make a police report on the lost and submit a copy of the police report to the office of the Water Department. New meter will be installed as soon as payment for a replacement meter is done by the owner / occupier of the premises.
Before vacating the quarters, you must settle all outstanding bills and close your account. Failure to do so, the outstanding amount will be transferred to your new account and the Water Department will highlight your failure to do so to your Head of Department. In the case where you are transferred outside Sabah or you do not have any water account elsewhere in Sabah, payment of your outstanding water bill will be dealt through your Head of Department, or by legal means when that too fails.
You are responsible to ask the owner of the premises to request for a refund from the Water Department. Only registered owner has legal rights for any refund.
A water pump or any devices which is used to increase water pressure can only be installed after the balancing tank. It is an offence if such device is installed in other location of the piping system.
You have committed an offence for having done that.
You are allowed to do that but its approval will be subjected to the status of the existing water accounts on the same land and the water supply is sufficient.
No. Your tenant is a registered consumer of the Water Department when he entered into a legal agreement for water supply with the State Water Authority. Any disconnection that you require will be by the Order of a Court. Any legal bind between you and your tenant, shall be by virtue of the Tenancy Agreement which both parties has entered before.
Make immediate payment at the office of the Water Department. If you pay at a Post Office or any other payment counters, you will have to bring the payment receipt to the office of the Water Department for updating to avoid disconnection of your water supply.
Yes. Installment payments are allowed and can only be arranged at the office of the Water Department.
You will be required to sign an Instalment Payment Agreement where the monthly terms of payment for the agreed sum will be prescribed. At any time a bill for current usage is issued to you, it must be paid in full, without failing to pay the installment sum as prescribed. A breach of the terms will result your supply to be disconnected without notice.
No. Water Department will not impose any penalty. Your water supply will be disconnected without notice if you fail to pay the instalment amount on the specified dates. However, this failure can amount to a legal action taken against you.