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  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KINABATANGAN

    Date : 30 November 2020 (Monday). Disruption period : Until works is complete. Purpose : Temporary shutdown of Sukau, Kinabatagan Water Treatment Plant due to Chlorin pipe damage. For further enquiries, please contact Careline at 088-326888 (24 Hour) Or 013-8877328 (PKAD - En. Raimi Samaila)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT SIPITANG

    Date : 30 November 2020 (Monday). Disruption period : Until turbidity NTU back to normal. Purpose : Temporary shutdown of Kg. Ulau, Sipitang Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hour) Or 016-8294425 (JAD - En. Alchemy Lobo)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KENINGAU

    Date : 30 November 2020 (Monday). Disruption period : Until turbidity NTU back to normal. Purpose : Temporary shutdown of Kg. Keningau, Keningau Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hour) Or 0198701543 (En. Danis Ugau) 0138712264 (En. Ceffly Gaibin)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KENINGAU

    Date : 30 November 2020 (Monday). Disruption period : Until turbidity NTU back to normal. Purpose : Temporary shutdown of Kg. Bingkor, Keningau Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hour) Or 0198701543 (En. Danis Ugau) 0138712264 (En. Ceffly Gaibin)

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah

FAQ

Report to the nearest office of the Water Department. Water bill is issued monthly or once every three (3) months depending on the type of accounts. 

Make sure the existing account is closed and all current and overdue / outstanding bills are settled, otherwise application of new account on the same premises will not be approved. 

Refer to the Water Department to ensure there is no outstanding bills left unpaid by the owner or registered owner of the land and building. The Water Enactment provides that the new owner shall be liable on accounts still existing at the premises. 

The Water Enactment provides that the new owner shall be liable on the account still existing at the premises. 

Refer to the Water Department to ensure there is no outstanding bills on the premises. 

A fresh application by a new oncoming tenant is not allowed until the outstanding bill is fully paid. In this case, the landlord is liable to settle the unpaid bills. 

No. All outstanding bills will have to be settled and the existing account has to be closed before an application for a new account can be approved. 

Registered owner / Occupier. Water Meter is the property of the Government and shall remain so. It should not be tampered with, relocated or vandalised. 

Make a police report on the lost and submit a copy of the police report to the office of the Water Department. New meter will be installed as soon as payment for a replacement meter is done by the owner / occupier of the premises. 

Before vacating the quarters, you must settle all outstanding bills and close your account. Failure to do so, the outstanding amount will be transferred to your new account and the Water Department will highlight your failure to do so to your Head of Department. In the case where you are transferred outside Sabah or you do not have any water account elsewhere in Sabah, payment of your outstanding water bill will be dealt through your Head of Department, or by legal means when that too fails. 

You are responsible to ask the owner of the premises to request for a refund from the Water Department. Only registered owner has legal rights for any refund. 

A water pump or any devices which is used to increase water pressure can only be installed after the balancing tank. It is an offence if such device is installed in other location of the piping system. 

You have committed an offence for having done that. 

You are allowed to do that but its approval will be subjected to the status of the existing water accounts on the same land and the water supply is sufficient. 

No. Your tenant is a registered consumer of the Water Department when he entered into a legal agreement for water supply with the State Water Authority. Any disconnection that you require will be by the Order of a Court. Any legal bind between you and your tenant, shall be by virtue of the Tenancy Agreement which both parties has entered before. 

Make immediate payment at the office of the Water Department. If you pay at a Post Office or any other payment counters, you will have to bring the payment receipt to the office of the Water Department for updating to avoid disconnection of your water supply. 

Yes. Installment payments are allowed and can only be arranged at the office of the Water Department. 

You will be required to sign an Instalment Payment Agreement where the monthly terms of payment for the agreed sum will be prescribed. At any time a bill for current usage is issued to you, it must be paid in full, without failing to pay the installment sum as prescribed. A breach of the terms will result your supply to be disconnected without notice. 

No. Water Department will not impose any penalty. Your water supply will be disconnected without notice if you fail to pay the instalment amount on the specified dates. However, this failure can amount to a legal action taken against you. 

All three (3) major rivers consisting of Sg Tuaran, Sg. Moyog and Sg. Papar which supply water to Kota Kinabalu and the surrounding districts of Tuaran, Penampang and Papar are now fully utilised.  Therefore to ensure adequate supply, water needs to be stored in reservoirs or lakes such as the one created at Babagon dam.  The water stored in Babagon dam is crucial in maintaining water supply throughout the year and especially during the dry seasons.

No, the dam does not have any operational outlet valve to release water into the river.  Water is  only release to the Moyog treatment plant via a pipeline and eventually to consumers.

When the dam becomes full during the rainy season, excess water will overflow at the spillway into the river.  This is the natural amount of water flowing from the Babagon catchment into the river.  The dam does not add to this amount.

There are three sirens which  are located at the dam, at the Sekolah Rendah kebangsaan Tampasak and at the Jalan Tambunan road junction. When the dam is about to overflow the sirens will automatically be triggered warning people to stay clear from the river.  This warning is clearly shown on signboards placed at various locations along the river adjacent to the dam.

The spillway of the Babagon Dam has been designed to discharge the probable maximum flood inflow (PMF) of 2560 cubic meters per second.  Such a flood has a probability of the order of 1 in 10,000 years.  The spill tail canal can safely discharge a 1 in 1000 years flood which is 810 cubic metres per second.  Even the PMF will not endanger the dam although it may overflow the banks of the spill way canal.

Sabah has had earthquakes of intensities on the Richter scale of 5.7 at Kudat and 7.0 at Ranau.  On this basis, it has been deduced that if an earthquake were to occur in Kota Kinabalu, its intensity should not exceed 5.5 on the Richter scale.  The embankment dam and the intake tower have been designed to withstand an earthquake of such an intensity.

The life of rockfill embankments such as Babagon dam is indefinite (ie it lasts forever) so long as maintenance and inspection are carried out regularly. Babagon Dam is subjected to a safety review by dam experts every five years and  is monitored continuously by telemetry with daily inspections carried out by operational personnel.

The design of Babagon Dam have followed guidelines by the International Commission on Large Dams (ICOLD) and Australia National Committee on Large Dams (ANCOLD) as well as complying with  relevant International and Australian Codes and Standards.