Calendar of Events

July 2020

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    • Today
    • JANS event
    • Public Holiday
  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KINABATANGAN

    Date : 11 August 2020 (Tuesday). Disruption period : 10:30 a.m. until repair work is completed. Work : To repair the burst pipe measuring 150 mm MSCL at Kg. Sinar Jaya, Kinabatangan. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT SOOK

    Date : 11 August 2020 (Tuesday). Disruption period : Until works is complete. Purpose : Temporary shutdown of Sook I Water Treatment Plant due to technical problem. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TAWAU

    Date : 11 August 2020 (Tuesday). Disruption period : Until the electricity supply is fully recovered. Purpose : Temporary shutdown of Apas Balung II Water Treatment Plant due to power failure. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TAWAU

    Date : 11 August 2020 (Tuesday). Disruption period : 12:30 p.m until repair work is complete. Work : To repair the burst pipe measuring 6 inch HDPE at Sri Indah, Tawau. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah

Customer Service Info

Please enquire at the Water Department district office if you do not receive your water bill four months after the water meter was installed.

How to apply for domestic water supply:

  • Fill in an application form available for RM1/set from the payment counter at the Water Department district office
  • Attach copies of your IC, land title, hire-purchase agreement, confirmation letter from village head or JKKK chairman, letter from district council/City Hall (if your house is in a village reserve)
  • Send the form to your Water Department district office

What to do if you wish to move or sell your house

  • Fill in application forms (available from the nearest Water Department office) for water supply termination and final bill
  • Settle your outstanding water bill
  • Fill in a deposit refund form to get your deposit refunded

Where To Pay Your Water Bill:

  • Nearest Water Department district office
  • Post office
  • One-stop payment centres, e.g. SESB, DBKK
  • Bank Simpanan Nasional (BSN)
  • Agrobank

How To Pay Your Water Bill:

  • By cash (all payment counters)
  • By personal/company cheque (only at Water Department district office and headquarters)
  • By bank draft (only at Water Department district office and headquarters)
  • By credit card (only at main payment counters of Water Department)
  • Online (only for Maybank/maybank2u account holders)