Calendar of Events

December 2019

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    • Today
    • JANS event
    • Public Holiday
  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KOTA MARUDU

    Date : 29 September 2020 (Tuesday). Disruption period : 9.00 a.m until the electricity supply is fully recovered. Work : Emergency works at Bandau Water Treatment Plant due to the power supply disruption.. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT KOTA KINABALU

    Date : 29 September 2020 (Tuesday). Disruption period : 11:30 am. util repair work is completed. Work : To repair the burst pipe measuring 100 mm AC at Jambatan Perkampungan Air in front of SK. Sembulan, Kota Kinabalu. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TAWAU

    Date : 29 September 2020 (Tuesday). Disruption period : 9:30 am. util repair work is completed. Work : To repair the burst pipe measuring 4 inch AC at Lorong Bestari TB1457, Jalan Dominic, Tawau. For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT MEMBAKUTTAWAU

    Date : 29 September 2020 (Tuesday). Disruption period : Until works is complete. Purpose : Temporary reduction in treated water production at Water Treatment Plant Membakut Baru due to process bypass For further enquiries, please contact Careline at 088-326888 (24 Hours)

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah

Client Charter

WE PROMISE:

  1. To attend to consumer  queries and complaint in a friendly manner at the department counter within 20 minutes (excluding waiting time);
  2. To provide treated and quality water to all registed consumers;
  3. To  reconnect  water  supply  within  36 hours  after  all  outstanding  bills and reconnection fee have been paid;
  4. To manage  contract  document  within  2  months   after   the  projects  site possession date and received complete supporting documents;
  5. To  issue  renewal  of  mains layer and plumber license within 7 working days upon receipt of renewal fee;
  6. To receive and take action each and every water supply complaint within 3 working days;
  7. To install  water meter for new connection within 5 working days after deposit and other charges have been paid and agreement document has been duly signed;
  8. To refund  consumer’s  deposit  or part thereof within 30 working days to the customers who decided to terminate their account;
  9. To publicize  and  rationed  supply interruption  scheduled 10 working before running;
  10. To supply  water  by  tanker  to local registered users within one (1) day after receiving the complaint of emergency water supply interruptions;
  11. To response within three (3) weeks to water reticulation supply application for all type of development;
  12. To issue water bills issued to all registered consumers within every three (3) month;
  13. To process all claim of payment to be forwarded to the Treasury Department for works supplies and services within fourteen (14) working days after all necessary supporting document are received.