Calendar of Events

April 2020

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    • Today
    • JANS event
    • Public Holiday
  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TENOM

    Date : 29 October 2020 (Thursday). Disruption period : Until work is completed. Temporary reduction in treated water production at Senagang II Water Treatment Plant due to treated water pump no.3 is burnt. For further enquiries, please contact Careline at 088-326888 (24 Hour).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT NABAWAN

    Date : 29 October 2020 (Thursday). Disruption period : Until turbidity NTU back to normal. Temporary shutdown of Kg. Mesapoh, Nabawan Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hour).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT TELUPID

    Date : 29 October 2020 (Thursday). Disruption period : Until turbidity NTU back to normal. Temporary shutdown of Kg. Maau, Telupid Water Treatment Plant due to high level of turbidity NTU. For further enquiries, please contact Careline at 088-326888 (24 Hour).

  • EMERGENCY NOTICE OF WATER SUPPLY DISRUPTION AT RANAU

    Date : 29 Oktober 2020 (Thursday). Date of disruption : 8:00 Until maintenance work is completed. Purpose : Temporary shutdown of Kg. Bambangan, Ranau due to intake maintenance. For further enquiries, please contact Careline at 088-326888 (24 Hour).

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah

Client Charter

WE PROMISE:

  1. To attend to consumer  queries and complaint in a friendly manner at the department counter within 20 minutes (excluding waiting time);
  2. To provide treated and quality water to all registed consumers;
  3. To  reconnect  water  supply  within  36 hours  after  all  outstanding  bills and reconnection fee have been paid;
  4. To manage  contract  document  within  2  months   after   the  projects  site possession date and received complete supporting documents;
  5. To  issue  renewal  of  mains layer and plumber license within 7 working days upon receipt of renewal fee;
  6. To receive and take action each and every water supply complaint within 3 working days;
  7. To install  water meter for new connection within 5 working days after deposit and other charges have been paid and agreement document has been duly signed;
  8. To refund  consumer’s  deposit  or part thereof within 30 working days to the customers who decided to terminate their account;
  9. To publicize  and  rationed  supply interruption  scheduled 10 working before running;
  10. To supply  water  by  tanker  to local registered users within one (1) day after receiving the complaint of emergency water supply interruptions;
  11. To response within three (3) weeks to water reticulation supply application for all type of development;
  12. To issue water bills issued to all registered consumers within every three (3) month;
  13. To process all claim of payment to be forwarded to the Treasury Department for works supplies and services within fourteen (14) working days after all necessary supporting document are received.